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Claude reads support tickets to extract real customer needs

April 6, 2026Ron Shah

Ron Shah says he has Claude analyze the last 30 support tickets to summarize what customers actually want, turning qualitative support data into product direction.

I told Claude to go read my last 30 support tickets and answer:
"What product are my customers actually
I told Claude to go read my last 30 support tickets and answer: "What product are my customers actually
Ron Shah
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