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Interface bottleneck, Claude Dispatch closing the usability gap

March 31, 2026Ethan Mollick

Ethan Mollick argues the main bottleneck is the chatbot interface, and says new interfaces like Claude Dispatch will unlock leaps by making model capabilities easier to use in real workflows.

The biggest bottleneck in AI for most people isn't the models. It's the chatbot.
New interfaces like Claude Dispatch, are closing the gap between what AI can do and what people can actually use it for.
For many folks, that is where leaps will come from.
Ethan Mollick
uxinterfacesclaude

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