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AI-native banking and agentic customer support as new SaaS wedge

April 4, 2026Reid Hoffman, OpenAI

Reid Hoffman and OpenAI highlight financial and support products built for software agents, positioning compliance-ready autonomous workflows as a new enterprise SaaS category with measurable CSAT and resolution gains.

The first bank designed for AI customers
the first AI-native bank
Gradient Labs is giving every bank customer an AI account manager
a single agent that handles the full workflow
Identity checks, card actions, and follow-ups happen in one continuous conversation
The first bank designed for AI customers.
building the financial infrastructure for an AI-driven economy
Gradient Labs is giving every bank customer an AI account manager, with CSAT up to 98% and over 50% resolution on day one.
designed for autonomous agents that can transact, comply, and interact without humans in the loop
Reid Hoffman
OpenAI
fintechenterpriseagentsopenaiapisoftware agentsautonomous agents

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