clem says Intercom is publicly finding it better, cheaper, and faster to train open models in house than to use APIs for many tasks, echoing a shift seen at Pinterest, Airbnb, Notion, and Cursor.
they’re finding it better, cheaper, faster to use and train open models themselves rather than use APIs for many tasks
After @Pinterest @Airbnb @NotionHQ @cursor_ai, today it’s @eoghan @intercom publicly sharing
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